Details- Responsible
Assignee
The Assignee list contains all the Oscar Enterprise Users who contain an email address on their User account. If the User account does not contain an email address, the user will not be displayed.
External Assignee
The External Assignee list is populated with the Vendors who have Unit Direct Cost lines on the Unit. Only Vendors which contain an email address are included.
Resident
The Resident list contains all ledgers which contain an email address. If the ledger does not contain an email address, the ledger will not be displayed.
Complete By
This is the date by which the Work Order should be completed. The Complete By date will populated with the created date. The Hour/Minute/AM/PM will default to the first Escalation Level in Program Settings. This may be edited if desired. Once the Work Order exceeds this time, the color will change to red in the Work Order Management screen.
Do not email resident
If the system default has an indicator to email the Resident at any stage of a Work Order, this option will appear. Or, if the Corporate Client associated with the reservation has an indicator to email the Resident at any stage of a Work Order, this option will appear. This option will override the default email indicator and not send an email to the resident at any stage of the Work Order process.
Do not contact resident
If the resident should not be contacted, populate this indicator. A scenario for selecting this indicator might be a third party unit. If this indicator is populated the Reservation Number, Resident and Resident contact info will not be included on any auto emails. This option would typically be used in conjunction with the Email notification to resident un-populated.