Deleting/Reversing Returned ACH Transactions
If an ACH transaction is returned, it must be deleted or reversed so that the invoice is collectable again. This will also remove the returned ACH transaction from the Bank Deposit screen.
There are two methods for completing this process. The returned ACH transaction may be deleted from the invoice, or it may be refunded to the Undeposited Funds account. For better tracking purposes, it is recommended that a refund to the Undeposited Funds account be performed. Posting a refund to the Undeposited Funds account will show detail on the invoice that the ACH transaction was returned, and a refund will always be able to be completed if the ACH transaction occurred in a prior period and then returned in a future period.