Refund Security Deposit to Guest
After charges have been applied following the above steps, go to the Deposits Ledger in the Tenant Record, and select
to refund.

Refund Type
If refunding to check, choose “By Check”. The Check Processing screen displays Resident Refunds at the top of the Check Processing Screen. If multiple refunds exist for ledgers with matching billing name and address, all refunds will print on a single check if “Include multiple A/R refunds on a single check” is enabled in program settings.
If refunding to a Credit Card, select “To Credit Card”.
If the deposit will not be refunded, choose “To account” and select a revenue account.
Select
to post the refund.
Delete Refund
If the refund was posted in error, click on the Deposit Refund line item in the Deposit Ledger, then click
.
A refund can only be deleted when the transaction has not been settled or the check has not been issued.

